RETURN & REFUND POLICY
Eligibility for Returns
Returns are accepted within12 daysfrom the date of the order. Follow the steps presented below for your return.
Non-Eligible Products:
- Products whose clothing seal holder for tags has been removed.
- Garments purchased in store are not eligible for online return.
- Any lingerie that was bought on Sale.
- Lingerie with any signs of use.
Exchanges
If you'd like to exchange an item, follow the same steps for returning the product, but in the email, mention the new desired item. Size exchanges are now easier than ever! Follow the same procedure indicating the new desired size.
Damaged or Defective Items
Guarantee is strictly limited to a simple replacement of faulty goods without further liabilities. If you receive a damaged or defective item, please contact us immediately! We will provide you with a prepaid return label and send a replacement as soon as possible. We are very sorry for the inconvenience!
Eligibility for Returns
Returns are accepted within 12 days from the date of the order. Follow the steps presented below for your return.
Non-Eligible Products:
- Products whose clothing seal holder for tags has been removed.
- Garments purchased in store are not eligible for online return.
- Any lingerie that was bought on Sale.
- Lingerie with any signs of use.
How to Return an Item
Step 1 : Contact Us
To initiate a return, please contact our customer service team at us@shikkosa.com and provide your order number. Proof of purchase must be provided in all cases. You have 12 days from the moment of the purchase to initiate the return procedure.
Step 2: Prepare Your Return Package
- Secure the item in its original packaging, if possible. Please make sure the item is properly packed to avoid damage during transit.
- Make sure to include all the items received either bought or gifted.
- Send the package to the address: 6260 E. Riverside Blvd #218, Loves Park, IL, 61111, US
- The delivery fee is paid by Shikkosa if the objective of the return is the replacement of a damaged product or the size swapping of the item.
Step 3: Return Confirmation
Failure to complete the first 2 steps presented above can lead to a non-refund of the purchase. Once we receive and inspect the returned item, we will notify you via email about the status of your return.
Step 4: Refund Process
If your return is approved, we will process a refund to your original payment method. Refunds may take up to 5 business days from the moment of the return confirmation to reflect in your account, depending on your bank or payment provider.
Please note that the shipping fees are non-refundable.
Exchanges
If you'd like to exchange an item, follow the same steps for returning the product, but in the email, mention the new desired item. Size exchanges are now easier than ever! Follow the same procedure indicating the new desired size.
Damaged or Defective Items
Guarantee is strictly limited to a simple replacement of faulty goods without further liabilities. If you receive a damaged or defective item, please contact us immediately! We will provide you with a prepaid return label and send a replacement as soon as possible. We are very sorry for the inconvenience!
Must Know
Please note that for garments bought on SALE or Discounted we cannot provide a full refund, but a size swap is still possible!
Quick Contact
If you have any questions regarding our Return & Refund Policy, please feel free to reach out:
Email: us@shikkosa.com
Address: 6260 E. Riverside Blvd #218, Loves Park, IL, 61111, US